Harborough Mail have short listed the Welland Valley Broadband Group for a Pride of Harborough Award. Finals are held on Thursday 16th April.
See link:
http://www2.harboroughtoday.co.uk/pride2014/
Tuesday, 7 April 2015
Cancelling BT Broadband contract
Miranda Roberts posted on Welland Valley Broadband Group Face Book page the following comment:
Just had an interesting call from BT wanting me to renew my broadband contract that expires on May 1st. I interrupted their spiel to say I was swapping to ultra high speed with Gigaclear and they told me that I could still stay with BT as my ISP as it was their engineers that were doing the installation. I corrected him and he went a bit quiet. I hope they don't say this to other people who might not have enough information to be able to quibble and then get stuck with BT for another year.
I copied this to Joe Frost at Gigaclear and he wrote back as follows. Perhaps you could alert residents in your Parishes who have ordered Gigaclear:
We are told that the words deadlock letter will stop the argument straight away as it means BT has to get its legal team involved and for £30 it cant be justified.
NB: It is not necessary to sign a 1 year contract with BT. The contract can revert to a ONE month notice period.
Just had an interesting call from BT wanting me to renew my broadband contract that expires on May 1st. I interrupted their spiel to say I was swapping to ultra high speed with Gigaclear and they told me that I could still stay with BT as my ISP as it was their engineers that were doing the installation. I corrected him and he went a bit quiet. I hope they don't say this to other people who might not have enough information to be able to quibble and then get stuck with BT for another year.
I copied this to Joe Frost at Gigaclear and he wrote back as follows. Perhaps you could alert residents in your Parishes who have ordered Gigaclear:
The
BT call centre people appear to be incapable of understanding
that there are other networks out there and so argue with
customers non stop that they aren’t moving to Gigaclear, they
are staying on the BT network and shouldn’t change to another
ISP as the BT service is better… We also had a BT rep tell
some customers that our contract wasn’t worth the paper it was
written on – considering ours has been reviewed by our lawyers
against the BT contract that was a strange statement..
The
next row that will come about is when customers start to
cancel their service with BT and BT will insist they take a
MAC code to move provider – customer says I don’t need a MAC
code I am moving to a cable provider (because BT doesn’t know
what fibre is) then BT says ok you need to pay a canx fee of
£30 – customer then says no as I am not intending to come back
to BT ever – BT insists you pay it – argument goes on – then
gets stopped dead by the customer saying to BT – ok in that
case I want you to issue me with a deadlock letter – call
terminates at that point with BT saying ok don’t worry about
it!We are told that the words deadlock letter will stop the argument straight away as it means BT has to get its legal team involved and for £30 it cant be justified.
NB: It is not necessary to sign a 1 year contract with BT. The contract can revert to a ONE month notice period.
Monday, 16 March 2015
Gigaclear have acheived the order target set prior to implementation
Great news!
Gigaclear have now achieved their pre-implementation order target and are working on the plan to deliver FTTP broadband to our area. This makes the project financially viable for Gigaclear.
The contractors have told us unofficially they are booked from the end of March.
Once we have news on dates we will publish them.
Gigaclear have now achieved their pre-implementation order target and are working on the plan to deliver FTTP broadband to our area. This makes the project financially viable for Gigaclear.
The contractors have told us unofficially they are booked from the end of March.
Once we have news on dates we will publish them.
Friday, 27 February 2015
Uppingham School go Gigaclear
Gigaclear is now live at Uppingham School, Rutland with 800 pupils connected into the network.
Demand for bandwidth has increase dramatically as video-learning and other Internet learning resources become the norm in classrooms. Since moving to Gigaclear fibre, the ultrafast network has helped Uppingham School meet and surpass this demand, as the school reported its first-ever Terabyte of data – one million Megabytes – downloaded/uploaded in a single day recently.
Demand for bandwidth has increase dramatically as video-learning and other Internet learning resources become the norm in classrooms. Since moving to Gigaclear fibre, the ultrafast network has helped Uppingham School meet and surpass this demand, as the school reported its first-ever Terabyte of data – one million Megabytes – downloaded/uploaded in a single day recently.
Tuesday, 17 February 2015
Welland Valley Northamptonshire Villages to get Gigaclear
Gigaclear have now extended the planned FTTP network to include Welland Valley villages in Northamptonshire including:
- Ashley
- Brampton
- Dingley
- Stoke Albany
- Sutton Bassett
- Weston by Welland
Monday, 16 February 2015
Gigaclear secure £7M additional funding
Gigaclear
have secured about £7m in funding from CF Woodford Equity Income Fund — which
is part of Neil Woodford’s fund management group — as well as other existing
and new private shareholders. The Neil Woodford funds are now the largest investor
in Gigaclear owning approx.. 30% of the company.
This new money will be used to build the FTTP network throughout the Welland Valley.
Friday, 13 February 2015
Follow up to LCC / BT presentation!
We have had to write again
yesterday to LCC because of information passed to us by a resident in
another village:
Email to Assistant cheif Executive, LCC:
'Talking today to a resident in another Parish they told me that Gigaclear were withdrawing from Hallaton. I questioned what can have given this impression, to be told that Hallaton residents had received a letter about it. We are still at a loss to understand the reasons for the first letter, but the impression that is spreading is maybe what the author hoped to achieve. It seems that to gain a few shekels of gold from Hallaton, the letter may prove very, very expensive for the County Council if Gigaclear were to withdraw. I would hope that LCC are carrying out a full investigation to establish why such a letter was sent in the first place and the potential financial impact it may cause.'
In discussions with Gigaclear today they tell us that they have their sales team on the ground again from Monday 16/2/15 and plan to complete the orders phase within two weeks.
Finance for our area is in place and to speed up installation additional work teams are being ordered.
Email to Assistant cheif Executive, LCC:
'Talking today to a resident in another Parish they told me that Gigaclear were withdrawing from Hallaton. I questioned what can have given this impression, to be told that Hallaton residents had received a letter about it. We are still at a loss to understand the reasons for the first letter, but the impression that is spreading is maybe what the author hoped to achieve. It seems that to gain a few shekels of gold from Hallaton, the letter may prove very, very expensive for the County Council if Gigaclear were to withdraw. I would hope that LCC are carrying out a full investigation to establish why such a letter was sent in the first place and the potential financial impact it may cause.'
In discussions with Gigaclear today they tell us that they have their sales team on the ground again from Monday 16/2/15 and plan to complete the orders phase within two weeks.
Finance for our area is in place and to speed up installation additional work teams are being ordered.
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