Harborough Mail have short listed the Welland Valley Broadband Group for a Pride of Harborough Award. Finals are held on Thursday 16th April.
See link:
http://www2.harboroughtoday.co.uk/pride2014/
Tuesday, 7 April 2015
Cancelling BT Broadband contract
Miranda Roberts posted on Welland Valley Broadband Group Face Book page the following comment:
Just had an interesting call from BT wanting me to renew my broadband contract that expires on May 1st. I interrupted their spiel to say I was swapping to ultra high speed with Gigaclear and they told me that I could still stay with BT as my ISP as it was their engineers that were doing the installation. I corrected him and he went a bit quiet. I hope they don't say this to other people who might not have enough information to be able to quibble and then get stuck with BT for another year.
I copied this to Joe Frost at Gigaclear and he wrote back as follows. Perhaps you could alert residents in your Parishes who have ordered Gigaclear:
We are told that the words deadlock letter will stop the argument straight away as it means BT has to get its legal team involved and for £30 it cant be justified.
NB: It is not necessary to sign a 1 year contract with BT. The contract can revert to a ONE month notice period.
Just had an interesting call from BT wanting me to renew my broadband contract that expires on May 1st. I interrupted their spiel to say I was swapping to ultra high speed with Gigaclear and they told me that I could still stay with BT as my ISP as it was their engineers that were doing the installation. I corrected him and he went a bit quiet. I hope they don't say this to other people who might not have enough information to be able to quibble and then get stuck with BT for another year.
I copied this to Joe Frost at Gigaclear and he wrote back as follows. Perhaps you could alert residents in your Parishes who have ordered Gigaclear:
The
BT call centre people appear to be incapable of understanding
that there are other networks out there and so argue with
customers non stop that they aren’t moving to Gigaclear, they
are staying on the BT network and shouldn’t change to another
ISP as the BT service is better… We also had a BT rep tell
some customers that our contract wasn’t worth the paper it was
written on – considering ours has been reviewed by our lawyers
against the BT contract that was a strange statement..
The
next row that will come about is when customers start to
cancel their service with BT and BT will insist they take a
MAC code to move provider – customer says I don’t need a MAC
code I am moving to a cable provider (because BT doesn’t know
what fibre is) then BT says ok you need to pay a canx fee of
£30 – customer then says no as I am not intending to come back
to BT ever – BT insists you pay it – argument goes on – then
gets stopped dead by the customer saying to BT – ok in that
case I want you to issue me with a deadlock letter – call
terminates at that point with BT saying ok don’t worry about
it!We are told that the words deadlock letter will stop the argument straight away as it means BT has to get its legal team involved and for £30 it cant be justified.
NB: It is not necessary to sign a 1 year contract with BT. The contract can revert to a ONE month notice period.
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