Leicestershire County Council / BT presentation in Hallaton

We have sent several emails to LCC pointing out that the letter sent to Hallaton residents did not disclose the financial interest LCC have in the BT product and failed to mention Gigaclear.

At the Hallaton presentation there was considerable discussion regarding the performance that residents would receive from FTTC product.  The answers were vague and no guarantees could be provided to residents.

We have today written to Matthew Kempson the LCC project manager as follows:

In answering a question regarding the broadband speed a resident could expect at a distance from the cabinet, you answered that 95% of residents should get an average of 24Mbps.

The follow up to this from our John Neilson was, what is the lowest number to be expected on the basis that 24 was an average. So what was the lowest number used to calculate the average? You said you would take this away to find out.

I believe I am correct in thinking that the only way to find out what the actual speed would be for a resident, would be to order BT Infinity on a 12 month contract from an ISP and see what it is. What redress does a resident have if the performance falls short of the 24Mbps?
Currently I have an 8Mbps contract but get 0.3Mbps.

Bringhurst: You explained that residents in Bringhurst who are connected to the cabinet in Great Easton would see an uplift in broadband speed. Again it would appear the only way for a resident to find out what speed could be achieved is to order BT Infinity and then be stuck with it for 12 months contract if the speed is poor. So residents can make an informed decision vs Gigaclear option could you please indicate what broadband speed the residents should expect as a minimum.

People can only make an informed decision between the BT or Gigaclear options if they have a guarantee of the speed they would get from a BT solution.
Gigaclear make clear what speed will be delivered.
Perhaps in the letter to Hallaton residents this issue should be addressed, so residents are fully informed on broadband speed to expect rather than order and be disappointed. An average would be less than acceptable as it would be vague indication of what a resident will be getting for their money. 

LCC tell us they will be writing to all Hallaton residents again explaining that they have two options: Gigaclear or BT.